Customer Service Coordinator (Temporary 8 months) - ISCMS, Customer Service Department
At the OOCL Group, PEOPLE are our most important asset. As an international logistics service provider embracing “People, People, People” as one of our Core Values, we respect and invest in our people and recognise their efforts and achievements.
In support of the growth of OOCL Logistics, we offer exceptional career and development opportunities with attractive remuneration for candidates who share our vision in the logistics business, and have both the aspirations and the commitment to excel and grow with us.
Key Responsibilities:
Manage supply chain for oversea customers including cargo/PO management, vendors and carrier management.
- Coordinate with vendor and customer in receiving bookings via email (manual booking) or vendor podium system (e-booking)
- Check PO details in ICS and acknowledge shipping order (SO) in ICS within 24hours
- Prepare loading plan (both CY and CFS) as per Standard operation procedure (SOP) and update shipping plan in ICS systems - sending Pre-advice to consignee and get their approval.
- Place booking with consignee's nominated carrier (Ocean/Air) as per consignee allocation/MQC, manage the volume % shared between carriers as per consignee's instructions /allocation. Update carrier booking (CBK) in system timely for CBK status visibility.
- Release bookings to vendors as per approved shipping plan
- Receive shipping instruction from vendors and submit shipping instruction to carrier, prepare FCR/ Bill of lading
- Solve any arising issues related to shipments. Daily reports on space and equipment status to customer if requested.
Post-shipment:
- Receive and check documents submitted by vendors through email/system before sending to consignee or uploading in system.
- Send Post advice to customer after cargo on board, follow up with carrier and keep customers updated if any changes on the sailing schedule/ETD/ETA.
- Co-ordinate with vendor and carrier to get BL (Original, SWB, surrendered BL)
- Co-ordinate with AR-AP team to clear vendors' outstanding invoices > 14days and escalate to customers if needed.
- Record and manage performance of vendors and carrier; update reports as requested by customers and supervisors.
- Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems after shipment on board, escalate issues to consignee when needed
Handle other tasks assigned by team leader or Manager.
Job Requirements:
- English: can communicate in English, confident in reading and writing skills.
- Good attitude, friendly, careful, eager to learn.
- Ability to work independently, under high-pressure.
- Have CSV / transportation background in logistics and shipping line industry.
HOW TO APPLY
Please find the detailed address in each position link and email your application with resume to:
[email protected]
If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks. All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.
For more career opportunities with other OOCL Logistics offices, please visit
here.
OOCL Logistics is an Equal Opportunities Employer
